Terms and Conditions
Proper Attire is Required
CueOn learners are required to wear a shirt that contrasts with their skin color to provide visual clarity for signing sessions. Additionally, hair should be cleared off of the face with no sunglasses or hats worn. Appropriate leg cover (pants, shorts or skirt) is expected.
Proper Video Etiquette
Proper video etiquette is important. Cueing learners must have a strong, solid Internet connection. Cueing learners should be centered and easily visible on the screen with an appropriate light source (i.e. overhead light, lamp, etc.). Mutual respect is required for both the cueing learner and the Deaf cueducator. This includes basic courtesies, such as choosing appropriate topics for discussion, and the understanding that if a Deaf cueducator feels a conversation is negative, invasive or abusive in any way they may terminate the call with no refund provided. Sessions are specifically intended for individuals. Inviting others to join your session are grounds forfeiting the session. The only exception to the individual session rule is for minors partaking in a session with a family member. Adults must be present when minors are in a session individually.
Technical Difficulties
CueOn recognizes that technical difficulties and life emergencies can occur without warning at any time. Subsequently, it is our policy to reschedule an individual's session should a session be cancelled due to unforeseen circumstances. In the case of technical difficulties on the part of the cueducators, delays of 5 minutes or less, will result in 5 minutes being added to your session. If the delay is 6 minutes or more, your next session will be free. This does not include a cancellation due to inappropriate behavior. All sessions terminated due to unacceptable behavior are non-refundable and a flag will be placed on the account. If an account receives 2 flags, the account will be automatically deleted without a refund of all remaining purchased sessions.
Privacy Policy
Information collected on CueOn will not be shared with 3rd parties. Additionally, the information collected will only be used to process payments.
Process for Storing Credit Card Information
To avoid storing your credit card information, CueOn has partnered with Paypal to securely process your payment.
Payment Terms
All payments made to CueOn, LLC must be submitted and cleared prior to scheduling session(s).
Refund Policy
All purchases are non-refundable. See cancellation policy below.
Cancellation Policy
Unfortunately, we do not accept cancellations, however, you may reschedule your appointment to a later date free of charge. However, if you cancel or reschedule with less than 24 hour notice, a $10.00 processing fee will be charged for the inconvenience of the cueducator’s time.
Expiration of Sessions Purchased
CueOn session purchases must be scheduled within a calendar year of the purchase date.
General Disclaimer
CueOn is provided for information and educational purposes only; it is not a licensed professional teaching site. Cueducators contracted by the company are not always certified cueing instructors. Outcomes for clients may vary. CueOn will make every attempt to provide accurate information and update any information, as needed.
CueOn learners are required to wear a shirt that contrasts with their skin color to provide visual clarity for signing sessions. Additionally, hair should be cleared off of the face with no sunglasses or hats worn. Appropriate leg cover (pants, shorts or skirt) is expected.
Proper Video Etiquette
Proper video etiquette is important. Cueing learners must have a strong, solid Internet connection. Cueing learners should be centered and easily visible on the screen with an appropriate light source (i.e. overhead light, lamp, etc.). Mutual respect is required for both the cueing learner and the Deaf cueducator. This includes basic courtesies, such as choosing appropriate topics for discussion, and the understanding that if a Deaf cueducator feels a conversation is negative, invasive or abusive in any way they may terminate the call with no refund provided. Sessions are specifically intended for individuals. Inviting others to join your session are grounds forfeiting the session. The only exception to the individual session rule is for minors partaking in a session with a family member. Adults must be present when minors are in a session individually.
Technical Difficulties
CueOn recognizes that technical difficulties and life emergencies can occur without warning at any time. Subsequently, it is our policy to reschedule an individual's session should a session be cancelled due to unforeseen circumstances. In the case of technical difficulties on the part of the cueducators, delays of 5 minutes or less, will result in 5 minutes being added to your session. If the delay is 6 minutes or more, your next session will be free. This does not include a cancellation due to inappropriate behavior. All sessions terminated due to unacceptable behavior are non-refundable and a flag will be placed on the account. If an account receives 2 flags, the account will be automatically deleted without a refund of all remaining purchased sessions.
Privacy Policy
Information collected on CueOn will not be shared with 3rd parties. Additionally, the information collected will only be used to process payments.
Process for Storing Credit Card Information
To avoid storing your credit card information, CueOn has partnered with Paypal to securely process your payment.
Payment Terms
All payments made to CueOn, LLC must be submitted and cleared prior to scheduling session(s).
Refund Policy
All purchases are non-refundable. See cancellation policy below.
Cancellation Policy
Unfortunately, we do not accept cancellations, however, you may reschedule your appointment to a later date free of charge. However, if you cancel or reschedule with less than 24 hour notice, a $10.00 processing fee will be charged for the inconvenience of the cueducator’s time.
Expiration of Sessions Purchased
CueOn session purchases must be scheduled within a calendar year of the purchase date.
General Disclaimer
CueOn is provided for information and educational purposes only; it is not a licensed professional teaching site. Cueducators contracted by the company are not always certified cueing instructors. Outcomes for clients may vary. CueOn will make every attempt to provide accurate information and update any information, as needed.
